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Fundamentals in Journey Pricing & Ticketing

Programme Description

Interpreting fare rules and e-ticket data elements is key to satisfying and retaining customers. With the abundance and complexity of today’s fare options, travel customers expect you to provide a service that is accurate, quick and affordable. This course teaches the language of fare construction and fare rules so you provide your customers with the best advice and the lowest fare for their air itinerary. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.

 

What you will learn:

  • Price air journeys and interpret fare rules
  • Implement essential principles to price journeys as a single pricing unit
  • Categorize pricing units such as one way, round, circle and open jaw tips
  • Price journeys in Neutral Units of Construction (NUC), convert to local currency using the IATA Rates of Exchange (IROE) and apply currency rounding rules
  • Follow the complete formula for calculating pricing units for a wide variety of trip types with multiple fare components, including carrier fares
  • Source Q surcharges and Taxes/Fees/Charges (TFCs), analyze provisions, and apply the correct currency conversions and rounding processes
  • Describe mileage air fares, distinguish between IATA and non-IATA fares

Topics covered:

  • Terms related to IATA geography and global indicators, Pricing Units, fare construction and currency
  • Fare selection criteria
  • Routings
  • One way, round trip and circle trip fare construction
  • Single segment Q surcharge
  • Taxes, fees and charges
  • Electronic tickets
  • Payments types
  • Special fares
  • Electronic documents
  • Consolidator and net fares
  • Billing and settlement plans

Target audience:

  • Reservation and airline call center sales agents
  • Airline ticket counter agents and rates desk specialists
  • Travel agency consultants
  • Global Distribution System technologists

Duration: 70 hours

Recommended Entry/ Pre-request:

Good level in English language – Passing CTC English Placement test (Min 50%)