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Selling & Managing Airline Reservations with Smart Sabre

Programme Description

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Galileo system.

Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Galileo Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry.


What you will learn:

  • Make customer-directed flight/hotel/car bookings received by telephone/email
  • Plan efficient and accurate travel itineraries
  • Price journeys by air
  • Encode and decode standard airline industry codes
  • Provide advice on travel products and options
  • Process queues and update reservations
  • Issue e-tickets

Topics covered:

  •  World geography
  • City and airport codes
  • Currencies
  • Time zones
  • Galileo GDS
  • Reservation maintenance
  • Managing PNR data
  • Customer Service
  • Electronic ticketing

Target audience:

  • Travel agents and tour operators
  • Airline ticket agents
  • Call center and customer contact agents

Duration: 70 hours

Recommended Entry/ Pre-request:

Good level in English language – Passing CTC English Placement test (Min 50%)